At Watchlyx, we are committed to providing a seamless and efficient global delivery experience. Our products are shipped from our overseas warehouse using secure, tracked shipping methods to ensure your purchase reaches you safely.
Free Standard Delivery: Enjoy complimentary standard shipping on orders, depending on your location.
Country / Region | Shipping Cost | Delivery Time |
---|---|---|
United Kingdom & Wales | Free | 5-10 business days |
Ireland | Free | 5-10 business days |
United States & Canada | Free | 5-10 business days |
Australia | Free | 5-10 business days |
Rest of Europe | Free | 5-10 business days |
UAE | Free | 5-10 business days |
Expedited Delivery: Need your order sooner? Select our expedited delivery option at checkout, and receive your order within 3 working days.
Once your order is dispatched, you will receive a confirmation email with a tracking link to monitor your order’s progress.
If a delivery attempt is made and no one is available to receive it, a calling card will be left, allowing you to arrange a re-delivery or collection from your local depot.
While we strive to ensure timely delivery, unforeseen delays due to factors like adverse weather or severe road conditions may occur. We appreciate your understanding in such cases.
All orders are sent with a secure, tracked service. In the rare event of a lost package, please contact our customer service team immediately. We will resolve the issue promptly by offering a replacement or refund.
If your package arrives damaged, please email us within 5 business days at [your email] with photos of the damage, and we will assist you further.
If a chargeback is submitted, all Watchlyx Guarantees, including coverage for repairs and damage (valid for 2 years), will be void. Additionally, the 14-day return option will no longer apply. Chargebacks will also nullify eligibility for claims related to lost items, including our 21-day lost item policy.
Please note that during Bank Holidays or other Public Holidays, we do not dispatch or deliver items. Regular services will resume on the next working day.
Once an order is placed, cancellations or adjustments are not possible. Please ensure all details are correct before completing your purchase.
In the rare case that an item appears lost in transit, please note that an item will not be classified as lost until 21 business days have passed since the date of dispatch. We will work with the shipping carrier during this time to locate your item. If the item is confirmed as lost after this period, we will offer either a full refund or a replacement based on stock availability.
Please note, our goal is to ensure your complete satisfaction with our products and services. If you have any questions or need further clarification on our returns policy, please do not hesitate to contact us.