Watchlyx Delivery Policy

At Watchlyx, we are committed to providing a seamless and efficient global delivery experience. Our products are shipped from our overseas warehouse using secure, tracked shipping methods to ensure your purchase reaches you safely.

Standard and Expedited Delivery

Free Standard Delivery: Enjoy complimentary standard shipping on orders, depending on your location.

Country / Region	Shipping Cost	Delivery Time
United Kingdom & Wales	Free	5-10 business days
Ireland	Free	5-10 business days
United States & Canada	Free	5-10 business days
Australia	Free	5-10 business days
Rest of Europe	Free	5-10 business days
UAE	Free	5-10 business days

Expedited Delivery: Need your order sooner? Select our expedited delivery option at checkout, and receive your order within 3 working days.

Order Dispatch Times

• Orders placed before 1 pm (Monday to Friday) are dispatched the same day.
• Orders placed after 1 pm on Friday or over the weekend will be dispatched the following Monday.

International Orders

• We welcome international orders, which can be processed online. Shipping charges will be calculated at checkout.
• All orders to the European Union are dispatched with duties and taxes paid.
• For orders outside the EU, additional customs duties and taxes may apply as per the destination country's regulations, and these are the customer's responsibility.
• Our preferred carriers are DPD for European deliveries and DHL for other international destinations.

Order Tracking

Once your order is dispatched, you will receive a confirmation email with a tracking link to monitor your order’s progress.

Missed Deliveries

If a delivery attempt is made and no one is available to receive it, a calling card will be left, allowing you to arrange a re-delivery or collection from your local depot.

Delivery Delays

While we strive to ensure timely delivery, unforeseen delays due to factors like adverse weather or severe road conditions may occur. We appreciate your understanding in such cases.

Lost or Damaged Packages

All orders are sent with a secure, tracked service. In the rare event of a lost package, please contact our customer service team immediately. We will resolve the issue promptly by offering a replacement or refund.

If your package arrives damaged, please email us within 5 business days at [your email] with photos of the damage, and we will assist you further.

Chargebacks and Warranty Voidance

If a chargeback is submitted, all Watchlyx Guarantees, including coverage for repairs and damage (valid for 2 years), will be void. Additionally, the 14-day return option will no longer apply. Chargebacks will also nullify eligibility for claims related to lost items, including our 21-day lost item policy.

Public Holidays

Please note that during Bank Holidays or other Public Holidays, we do not dispatch or deliver items. Regular services will resume on the next working day.

Order Cancellations and Adjustments

Once an order is placed, cancellations or adjustments are not possible. Please ensure all details are correct before completing your purchase.

 

Lost Items:

 

In the rare case that an item appears lost in transit, please note that an item will not be classified as lost until 21 business days have passed since the date of dispatch. We will work with the shipping carrier during this time to locate your item. If the item is confirmed as lost after this period, we will offer either a full refund or a replacement based on stock availability.

Please note, our goal is to ensure your complete satisfaction with our products and services. If you have any questions or need further clarification on our returns policy, please do not hesitate to contact us.