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Delivery Policy
Watchlyx Delivery Policy
At Watchlyx, we are committed to providing a seamless and efficient global delivery experience. Our products are shipped from our overseas warehouse using secure, tracked shipping methods to ensure your purchase reaches you safely.
Standard and Tracked Delivery
Free Standard Delivery: Enjoy complimentary standard shipping when you meet the minimum order threshold for your country.
| Country / Region | Standard Shipping Cost | Tracked Shipping Cost | Delivery Time |
|---|---|---|---|
| United Kingdom | £15.00 | £20.00 (Free over £200) | 2–4 weeks (usually sooner) |
| Ireland | £15.00 | £20.00 (Free over £200) | 2–4 weeks (usually sooner) |
| United States | £45.00 | £55.00 (Free over $300) | 2–4 weeks (usually sooner) |
| Canada | £25.00 | £30.00 (Free over £150) | 2–4 weeks (usually sooner) |
| Australia | £17.00 | £25.00 (Free over £250) | 2–4 weeks (usually sooner) |
| Rest of Europe | £12.00 | £20.00 (Free over £150) | 2–4 weeks (usually sooner) |
| United Arab Emirates | £15.00 | £25.00 (Free over £250) | 2–4 weeks (usually sooner) |
Order Dispatch Times
- We aim to dispatch all orders within 24–48 business hours.
Order Transit Times
-
Our standard delivery window is 2–4 weeks. While we strive to deliver sooner, actual delivery durations may vary due to external factors beyond our control. These include but are not limited to:
- Courier service delays
- Customs inspection and clearance procedures
- Seasonal demand surges (e.g., Black Friday, Christmas)
Over 90% of our orders arrive within the early part of this window. However, in some cases, delivery may take the full 4 weeks.
We appreciate your patience and understanding, and we are always available to assist with any questions or tracking concerns regarding your order.
International Orders
We welcome international orders, which can be processed online. Shipping charges will be calculated at checkout.
- European Union Orders: Watchlyx covers all duties and taxes—there is nothing additional to pay.
- Non-EU Orders: Watchlyx covers all duties and taxes—there is nothing additional to pay.
Our preferred carriers are Evri & Royal Mail for the United Kingdom, DHL for European deliveries, and USPS for other international destinations.
Order Tracking
Once your order is dispatched, you will receive a confirmation email with a tracking link to monitor your order’s progress.
Missed Deliveries
If a delivery attempt is made and no one is available to receive it, a calling card will be left, allowing you to arrange a re-delivery or collection from your local depot.
Delivery Delays
While we strive to ensure timely delivery, unforeseen delays due to factors like adverse weather or severe road conditions may occur. We appreciate your understanding in such cases.
Lost or Damaged Packages
All orders are sent with a secure, tracked service. In the rare event of a lost package, please contact our customer service team immediately. We will resolve the issue promptly by offering a replacement or refund.
If your package arrives damaged, please email us within 5 business days at info@watchlyx.com with photos of the damage, and we will assist you further.
Delivery Refusals and Liability for Loss
Important: Customers should not reject delivery of their parcel. Rejecting a parcel may result in its return to a general logistics warehouse rather than our specific return facility, which could result in the item being lost or delayed in transit back to us.
To ensure accurate tracking and avoid any loss or complications, customers must accept the delivery and then initiate a return through our standard process. Watchlyx is not liable for loss of items that are rejected at delivery; responsibility for loss or delay due to rejection remains with the customer.
Chargebacks and Warranty Voidance
If a chargeback is submitted, all Watchlyx Guarantees, including coverage for repairs and damage (valid for 2 years), will be void. Additionally, the 14-day return option will no longer apply. Chargebacks will also nullify eligibility for claims related to lost items, including our 21-day lost item policy.
Public Holidays
Please note that during Bank Holidays or other Public Holidays, we do not dispatch or deliver items. Regular services will resume on the next working day.
Order Cancellations and Adjustments
Once an order is placed, cancellations or adjustments are not possible. Please ensure all details are correct before completing your purchase.
Lost Items
In the rare case that an item appears lost in transit, please note that an item will not be classified as lost until 21 business days have passed since the date of dispatch. We will work with the shipping carrier during this time to locate your item. If the item is confirmed as lost after this period, we will offer either a full refund or a replacement based on stock availability.
If you have any questions or need further clarification on our delivery and returns policies, please do not hesitate to contact us.
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