Returns and exchanges policy

At Watchlyx, we strive to provide detailed and accurate descriptions of all our watches. However, we understand that sometimes an item may not meet your expectations upon arrival.

How to Initiate a Return or Exchange: If you wish to return or exchange an item, please contact us via email. When requesting a refund or exchange, include a copy of your invoice or packing slip, and specify the reason for the return, whether it's for a refund or exchange.

Return and Exchange Eligibility:

All items to be returned or exchanged must adhere to the following criteria:

  • Must be returned in new condition and in their original packaging.
  • Must include all packing material, blank warranty cards, manuals, and accessories.
  • Returns or exchanges must be initiated within 14 days from the date of delivery.

Restocking Fee:

  • We charge a restocking fee of 10% on all returned items. This fee is applied to the total order value of the returned item(s) and is necessary to cover the costs associated with returning the product to our inventory.

Conditions for Refusal: We reserve the right to refuse any return if:

  • There are any signs of wear.
  • Parts of the item are missing.
  • Plastic seals and/or tags on the item have been removed.

Exceptions:

  • The restocking fee does not apply if the return is a result of our error (e.g., if you received an incorrect or defective item).

Processing Returns: Upon receiving your return, we endeavor to process your refund the same day. However, during exceptionally busy periods, it may take up to 3 working days.

Lost Items:

In the rare case that an item appears lost in transit, please note that an item will not be classified as lost until 21 business days have passed since the date of dispatch. We will work with the shipping carrier during this time to locate your item. If the item is confirmed as lost after this period, we will offer either a full refund or a replacement based on stock availability.

Please note, our goal is to ensure your complete satisfaction with our products and services. If you have any questions or need further clarification on our returns policy, please do not hesitate to contact us.