Billing

BILLING TERMS AND CONDITIONS OF WATCHLYX LTD

Application
These Terms and Conditions apply to the purchase of services and goods by you (the Customer). We are Watchlyx, contactable via email at info@watchlyx.com and phone at +44 20 7149 0690 (referred to as "Supplier," "us," or "we"). By placing an order for our Services, you agree to these Terms and Conditions.

Interpretation

  • Consumer: An individual acting for purposes which are outside their trade, business, craft, or profession.
  • Contract: A legally binding agreement between you and us for the supply of Services and Goods.
  • Delivery Location: The location where the Services or Goods are to be supplied, as set out in the Order.
  • Goods: Any products we supply to you with the Services, as set out in the Order.
  • Order: The Customer's request for Services or Goods from the Supplier as submitted following the ordering process on our Website.
  • Privacy Policy: The terms under which we manage personal information from you via the Website.
  • Services: The services or goods advertised on our Website, as described in the Order.
  • Website: Watchlyx.com, where Services are advertised and available for ordering.

Services

  • The description of Services and Goods is as stated on the Website or other advertising material. Variations in size or colour may occur.
  • It is the Customer’s responsibility to ensure all specifications for custom-made Goods are accurate.
  • Services are subject to availability.
  • We may make changes to the Services to comply with legal or safety regulations, with notification provided to affected customers.

Basis of Sale

  • Services and Goods on the Website are not contractual offers. We reserve the right to accept or reject any Order.
  • Customers are responsible for ensuring all details in their Order are correct.
  • The Contract is formed upon our confirmation of the Order. You must review the Order Confirmation for accuracy.

Fees and Payment

  • Fees: Prices for Services and Goods, along with any applicable delivery charges, are listed on the Website or agreed in writing.
  • VAT and Other Taxes: Fees include VAT unless stated otherwise.
  • Payment Methods: Payment is required at the time of the Order. Accepted methods include credit/debit cards and PayPal.

Payment Security

  • Payment Processing: Payments are securely processed through recognized payment gateways.
  • Fraud Prevention: We reserve the right to cancel Orders if fraudulent activity is suspected.

Shipping Policies

  • Shipping Costs: May vary based on delivery method. International shipping charges are calculated at checkout.
  • Lost or Damaged Items: Watchlyx is not liable for items lost or damaged during transit but will take reasonable steps to resolve the issue.
  • Shipping Providers: We use trusted couriers. Please refer to our Delivery Policy for more details.

Refund/Return Policy

  • Return Period: Customers are entitled to a refund or return within 14 days of receiving their Goods. Contact us at info@watchlyx.com to initiate the process.
  • Restocking Fee: A 10% restocking fee applies to returns unless the Goods are faulty.
  • Return Shipping Costs: Customers are responsible for return postage unless the Goods are faulty or incorrect.

Cancellation Policy

  • Order Cancellation: You may cancel an Order before payment is processed. After payment, you are responsible for completing the purchase.
  • Cancellation Period: You have the right to cancel within 14 days of delivery. Cancellation must be communicated via email or letter.
  • Returns After Cancellation: If Goods are received, they must be returned in their original condition.

Right to Cancel

  • Cooling-Off Period: You have the right to cancel the Contract within 14 days of receiving the Goods.
  • Notification: Notify us via email, letter, or the cancellation form on our Website. We will acknowledge cancellations by email.
  • Deductions: Refunds may be reduced for Goods showing signs of use beyond reasonable inspection.

Conformity and Guarantee

  • Goods Quality: Goods will conform to their description upon delivery.
  • Warranty: A two-year warranty is provided on all Goods.

Complaints

Submit all complaints via email to our support team. We will respond promptly but cannot guarantee immediate resolution.

Liability and Legalities

  • Health and Safety: Watchlyx is not liable for health or safety concerns arising after receipt of the Goods.
  • Governing Law: Any disputes arising from the use of this Website or Services will be governed by UK law.

Amendments to Billing Terms and Conditions

We reserve the right to amend these Billing Terms and Conditions at any time. Changes will be posted on the Website, and continued use of the Website constitutes acceptance of these terms.

Customer Acknowledgment

By placing an Order with Watchlyx, you acknowledge and agree to these Billing Terms and Conditions, including restocking fees and return policies.

Important Note Regarding UK Operations
Watchlyx is not a registered business in the United Kingdom. We operate internationally, and our services are available to customers worldwide, including the UK. While we are not registered within the UK, we comply with all relevant UK consumer laws and regulations. This does not exempt us from adhering to UK consumer protection standards, but we advise customers that small claims or legal disputes may face limitations based on our international status.