Terms & Conditions

TERMS AND CONDITIONS OF WATCHLYX

OVERVIEW
This website is operated by Watchlyx. Throughout the site, the terms “we”, “us” and “our” refer to Watchlyx. Watchlyx offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

SECTION 9 - PRODUCT AUTHENTICITY AND LIABILITY DISCLAIMER

At Watchlyx, we take pride in being a trusted destination for Swiss and designer watches. We work with carefully selected third-party distributors to bring our customers authentic products from leading brands. While we strive to ensure the quality and authenticity of every item we sell, our partnerships with distributors mean certain aspects of product fulfillment are managed externally.

By purchasing from Watchlyx, you acknowledge and agree to the following:

  1. Authenticity Commitment:
    Watchlyx is committed to offering authentic and high-quality products. We carefully vet our third-party distributors to ensure they align with our standards. However, as fulfillment is conducted through these distributors, representations regarding product authenticity and descriptions are based on their assurances.

  2. Warranties and Representations:
    All products are provided on an "as is" and "as available" basis. While Watchlyx makes every effort to work with reputable distributors, we cannot independently guarantee or warrant product authenticity or suitability for specific purposes.

  3. Claims and Resolutions:
    If you have concerns about the authenticity or quality of a product, Watchlyx’s customer service team is available to assist in resolving the matter. We will act as an intermediary with our distributors to ensure your concerns are addressed to the fullest extent possible.

  4. Parcel Liability:
    Watchlyx is not liable for any loss, theft, or damage to parcels after they are marked as delivered by the courier. This includes items left in a "safe place" as designated by the customer during delivery.

By shopping with Watchlyx, you can trust that we are dedicated to offering genuine products and supporting you in the event of any issues.

Watchlyx shall also not be held liable for any loss or theft of parcels after they are marked as delivered by the courier, or if left in a "safe place" as designated by the customer.

SECTION 10 - THIRD-PARTY SUPPLY AND FULFILLMENT

Watchlyx acts as an intermediary platform for the sale of luxury watches that are fulfilled and distributed directly by third-party suppliers. You acknowledge and agree that:

  • Watchlyx does not physically handle or examine the products, and therefore cannot verify their specific attributes, including but not limited to authenticity, material quality, or compliance with any standards or certifications.
  • Any concerns, inquiries, or disputes regarding product descriptions, characteristics, or authenticity must be addressed directly to Watchlyx’s customer service team, who will facilitate communication as needed. Watchlyx will not disclose the identities or direct contact details of any third-party suppliers or distributors.

SECTION 11 - BRAND REQUESTS AND PRODUCT REMOVAL

Watchlyx respects the intellectual property rights of brands and manufacturers. In the event that a brand contacts us regarding the distribution of their products, Watchlyx reserves the right, at its sole discretion, to remove any product listings associated with that brand without prior notice.

Please note that while we may respond to such requests by adjusting our product offerings, Watchlyx will not disclose information regarding our distributors or suppliers to any third party, including the brands themselves. Any changes made to our product listings in response to brand inquiries are for compliance and risk mitigation purposes and do not imply any admission of liability or wrongdoing.

SECTION 12 - INTELLECTUAL PROPERTY RIGHTS

All trademarks, brand names, and logos used or displayed on Watchlyx are the property of their respective owners. Watchlyx is not affiliated, associated, authorized, endorsed by, or in any way officially connected with these brands, unless explicitly stated. All product images and brand names are used solely for identification and informational purposes.

SECTION 13 - LIMITED DISTRIBUTION RIGHTS DISCLAIMER

Watchlyx operates as an independent reseller of luxury watches. We are not an authorized dealer for any of the brands listed on our site, unless explicitly indicated. All products are procured through third-party distributors, and Watchlyx disclaims any representation that it has direct relationships with the manufacturers or rights holders of the brands represented. We reserve the right to remove any products at any time if issues arise with intellectual property or brand rights.

SECTION 14 - TAKE-DOWN POLICY

Watchlyx respects the intellectual property rights of others and expects its users to do the same. If you believe that any content on Watchlyx.com infringes upon your copyright or other intellectual property rights, please notify us immediately with the following information:

  • A description of the intellectual property that you claim has been infringed.
  • A description of the content on our site that you believe is infringing.
  • Your contact information (name, email address, physical address).

All take-down notices should be sent to: legal@watchlyx.com. Upon receiving such a notice, we will evaluate and act accordingly, which may include removal of the disputed content.

SECTION 15 - DISTRIBUTION AND FULFILLMENT DISCLAIMER

All orders placed on Watchlyx.com are fulfilled by third-party distributors. Watchlyx acts solely as a facilitator for these sales and does not warehouse or physically handle the products. Any issues related to order fulfillment, shipping, or delivery should be addressed to our customer service team, who will liaise with the distributor on your behalf. Watchlyx shall not be held liable for any delays or non-fulfillment issues caused by our distributors.

SECTION 16 - COUNTERFEIT AND COPYRIGHT MITIGATION STRATEGY

Watchlyx is committed to providing only genuine and authentic products. We partner with trusted distributors and take all reasonable steps to avoid the sale of counterfeit goods. In the event that you suspect a product is not authentic, please contact us immediately, and we will investigate the matter. Watchlyx is committed to removing any product that is found to be counterfeit or that violates brand rights.

SECTION 17 - CUSTOMER RESPONSIBILITY AND DUE DILIGENCE

Watchlyx encourages all customers to conduct their own due diligence regarding the authenticity and legal use of the products purchased. We take all reasonable steps to ensure authenticity, but final responsibility lies with the customer. All products are sold with the understanding that the purchaser will use them only for lawful purposes.

We reserve the right to void warranties if a customer engages in defamatory, false, or misleading public statements about our business without giving us a reasonable opportunity to resolve their concerns. All feedback should be directed to our customer service team to allow for resolution before public posting.

SECTION 18 - LIMITATION OF RIGHTS TO RESALE

The products purchased on Watchlyx.com are intended solely for personal use and not for resale. Unauthorized resale or distribution of products purchased through Watchlyx is strictly prohibited. Any resale of our products is undertaken at your own risk, and Watchlyx disclaims any warranties, guarantees, or liabilities that may arise from such unauthorized resale.

SECTION 19 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

You agree that your use of the service is at your sole risk. All products and services delivered through the service are provided 'as is' and 'as available' without any representations, warranties, or conditions of any kind.

Watchlyx is not responsible for any loss or theft of parcels left at a "safe place" or delivered according to customer-specified instructions, or after a parcel is marked as delivered by the courier.

SECTION 20 - PARCEL PROTECTION INSURANCE

  1. Parcel Protection Overview
    Watchlyx offers an optional Parcel Protection Insurance to insure the contents of your order against theft or loss during transit. This insurance can be purchased at checkout for an additional fee, calculated as a set percentage of the total cart value. By opting in for Parcel Protection, you agree to the following terms and conditions specific to this service.

  2. Coverage Details
    Parcel Protection covers the following situations:

    • Loss of the parcel during transit while it is under the care of the courier.
    • Theft of the parcel while it is in transit before it has been delivered to the specified delivery address.

  3. Exclusions and Limitations of Coverage
    Parcel Protection does not cover the following circumstances:

    • Parcels left by the courier in a location deemed a "safe place" as selected or designated by the customer or their delivery instructions (e.g., porch, garage, or other specified areas).
    • Parcels marked as "delivered" by the courier, including where a customer has provided an authorization for a parcel to be left unattended (e.g., opting out of signature requirements or specific delivery instructions).
    • Loss or theft occurring after the parcel has been delivered to the designated delivery address.
    • Damages to the parcel or contents not resulting from theft or loss during transit.

  4. Claims and Recovery
    In the event of theft or loss during transit, please contact Watchlyx customer service immediately. Claims for parcel theft or loss must be made within 14 days of the expected delivery date as per the tracking information.

  5. Limitation of Liability
    Watchlyx's liability is limited to the coverage provided by the Parcel Protection Insurance and shall not exceed the insured value of the parcel. Watchlyx is not responsible for any consequential or incidental damages arising from the loss or theft of a parcel.

SECTION 21 - DELIVERY CONFIRMATION AND RESPONSIBILITY

Once a parcel has been marked as delivered by the courier, including with GPS coordinates and photo evidence of delivery to the location or "safe place" as designated by the customer, Watchlyx is not responsible for the loss, theft, or misplacement of the parcel. This includes situations where the customer has selected or approved the location for the parcel to be left unattended, such as a porch, garage, or other safe places.

If a customer disputes the delivery despite courier confirmation, Watchlyx will assist by providing all relevant proof of delivery, including tracking information, proof of delivery photos, and GPS coordinates. However, responsibility for the parcel passes to the customer once the courier marks it as delivered.

Please note that refunds or replacements will not be issued for parcels that are confirmed delivered by the courier unless there is proof of negligence by the courier service. Any claims for stolen or misplaced parcels after confirmed delivery must be pursued directly with the courier.

SECTION 22 - DELIVERY POLICY AND CUSTOMER RESPONSIBILITY FOR REJECTED PARCELS

Watchlyx is committed to ensuring that all items are delivered securely and on time. Customers are required to accept delivery of their order and to adhere to the standard return process if they decide not to keep the item. Rejecting or refusing a delivery at the point of arrival is not part of our approved return process and may lead to issues with tracking, loss, or delayed return to our warehouse.

If a customer rejects a delivery, Watchlyx cannot guarantee the parcel's safe return, as items returned in this manner are often routed through general logistics facilities instead of our designated return centers. This significantly increases the risk of loss or misplacement, and in such cases, customers are fully liable for any loss or delays.

Customer Liability for Rejected Parcels: By refusing delivery, customers assume responsibility for the parcel's safe return to our warehouse. If the item is lost, delayed, or redirected to a facility that is not under Watchlyx's direct control, Watchlyx will not be able to process a refund or replacement. Customers are advised to accept their parcel and contact our customer service team to arrange for a standard return if necessary.

SECTION 23 - CONFIDENTIALITY OF SUPPLIER AND SALES INFORMATION
Watchlyx operates as an independent reseller of luxury watches and maintains strict confidentiality regarding its supplier relationships and sales data. As part of our commitment to protecting proprietary business operations and the privacy of our suppliers and customers, Watchlyx does not disclose:

  • The identities or contact information of its suppliers or distributors to any third party, including brands or manufacturers.
  • Information regarding sales history, including transactional data, customer details, or product-specific records, except as required by applicable law or court order.

This policy ensures the integrity of our business operations and safeguards our ability to work with trusted partners. Requests for such information will not be accommodated unless legally mandated.

SECTION 24 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Watchlyx from any claim or demand made by any third-party due to your breach of these Terms of Service.

SECTION 25 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

SECTION 26 - CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service.

SECTION 27 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us via email.